Terms and Conditions

This Agreement was last modified on 18 February 2016.

GENERAL WARRANTY TERMS AND CONDITIONS from GRAYLOGIX, referred to as the Guarantor, shall guarantee good quality and proper functioning of the purchased device if used in the manner appropriate for the purpose in accordance with specified datasheet of the device by supplying maximum and Minimum Specified Voltages thereof and in accordance with the operation manual, and shall provide warranty services subject to the following conditions:
1. This Warranty covers the defects resulting from defective parts from our manufacturing facility, installed and mounted materials or manufacturing process, if such defects are revealed during the period of 12 months since the date of purchase.
2. The device is considered defective if it fails to perform the functions as indicated in the operation manual or as per the datasheet, technical specifications or any other similar documents supplied with the equipment, and the failure is due to internal device characteristics only.
3. The Warranty does not cover consumables like ink, tapes, one-time usable products or parts of limited regular functionality due to their natural wear and tear behavior.
4. The Warranty does not cover any software and firmware developed and commissioned by third party manufacturers or vendors, that is installed on the devices under repair or for testing purpose and delivered along with the device.
5. The Guarantor shall not be held responsible for the loss occurred during and restoration of any software, hardware or data.
6. The defects and damages revealed during the Warranty period and covering the warranty shall be removed free of charge exclusively by the OEM Manufacturer’s in-house service center within 14 working days since the date of delivering the device to the Manufacturer’s in-house service center.
7. Removing defects and damages time could be extended in case if the replacement parts ore not available in India.
8. Warranty services will be provided under the following conditions:
> Immediately and effectively notify the Guarantor about determined device’s defects and cease any using of it.
> The marked device along with copy of commercial Tax invoice and a letter stating the problem involved in the device functionality, should be delivered to the OEM Manufacturer’s in-house service center.
> The serial number of the delivered defective device must match the serial number sold to Customer and should not have any physical damage to the device.
> The delivered device should have intact seals like warranty void if opened etc with production date or serial numbers of the OEM Manufacturer and should be appropriately packaged during its loading, transportation and unloading.
> The shipment to the OEM Manufacturer’s in-house service center must be arranged and paid by the Customer.
9. The Guarantor reserves the right to charge the Warranty beneficiary with the costs of service, transportation, insurance and customs clearance if the defect does not fall within the scope of this Warranty or the device has not been proven defective.
10. The Warranty does not cover:
> Mechanical or electric damages resulting from incorrect installation, wrong wiring configuration, improper voltage, improper usage or other activities inconsistent with the operation manual or contradictory to technical specifications attached to the device,
> Damages caused by acts of God, floods, fires, lighting or other natural disasters, wars, unexpected events, inappropriate voltage, defective supply materials or other external factors,
> The device that has been tempered with by the Warranty beneficiary or any other person in any way intending to copy the design, including reconfiguration, repair, willful constructional variations, modifications and adjustments,
> The device with serial numbers and/or the Guarantor seals damaged are illegible for the service, >  The activities specified in the operation manual, which remain the sole responsibility of the Customer in his own capacity and at his own expense,
> Defects resulting from the usage of improper or non-genuine supply materials
> Damages due to the user’s fault or lack of knowledge about the device and its functionality,
> Defective functioning of the device caused by a conflict or incompatibility between software applications installed on the damaged device or on the equipment, which the device permanently cooperates with in accordance with the intended purpose of the device.
11. The Guarantor reserves the right to replace the defective device or its component with a free-of-defects equivalent thereof, provided that such equivalent ensures efficiency and functionality equal to or higher than the original device or component. The replaced defective device or components shall become the property of the Guarantor.
12. The Warranty period is extended by the time during which the repaired device stays in the OEM Manufacturer’s inhouse service centre.
13. The Guarantor shall not be held responsible for any failure in performance of the obligations as stipulated in the Warranty period, whenever such failures are caused by any event or circumstance beyond reasonable control of the Guarantor which prevents the Guarantor from performing the obligations stipulated in the Warranty Period, or results in the performance of the Warranty services that is inconsistent with the conditions stated herein, and which could not have been foreseen by the Guarantor acting with the professional accuracy at the moment of assuming obligations under this Warranty.
14. The Guarantor reserves the right to refuse to provide any Warranty services if it would result in a breach of applicable laws as described in this document.
15. The rights granted by this Warranty shall not include the right of the Warranty beneficiary to claim any lost profits in connection with defects of the device. The Guarantor shall not be held responsible for any material losses caused by the defective product.
16. This General Warranty Terms and Conditions may be changed if the Buyer and the Guarantor establish different conditions in a separate agreement, and the provisions thereof supersede the respective provisions of the Privacy and Terms and Conditions of the respective devices.